Human Services Solutions

Pioneering solutions that improve the lives of those in need

Advanced Technology Solutions

Info-Matrix has delivered advanced technology solutions in the Human Services market over the past decades. Our knowledge and expertise of this highly regulated market extends into the regulatory policies of federal and state government and the operational execution of county government and provider organizations. Our approach with government and provider organizations is to provide technical professionals with Human Services knowledge and experience to ensure the solution delivers the work processes and results expected by organization’s business users.

Our Large-Scale Enterprise Solutions

We pioneered the development and on-going support of large-scale enterprise solutions. While Info-Matrix has developed and managed multiple state and provider approved systems, it is the Human Services business knowledge that separates Info-Matrix professionals from all other firms. We have years of experience deploying government mandated requirements while balancing the provider organization operational demands. Our governance process weighs competing provider organization demands to ensure the priorities of all organizations are achieved. Our human centered design allows for seamless system feature deployment and adoption. Our knowledge and experience across the spectrum of Human Services systems is invaluable to the planning and design of any new system. Our team doesn’t just understand the technical requirements; we understand the organizational and human factors that determine success in the Human Services domain.
Our combined business knowledge and technology competency positions us as the premier consultants to support Human Services solutions across the nation.

PA Child Welfare Information System (PACWIS)
The initial state-wide child welfare system.
Automated Child and Youth Services (ACYS)
System to provide child welfare case management services.
Home and Community Services Information System (HCSIS)
Servicing mental health and substance abuse patients.
PA’s Child Support Enforcement System (PCCSES)
Support of domestic relation services.

Why is Info-Matrix the premier Human Services consultant?

Developing and managing multiple Human Services solutions for decades comes with a lot of lessons learned. Info- Matrix learned and effectively applied these lessons to manage:

Disparate Provider Processes

With a government mandated, provider administrated arrangement, providers are at liberty to interpret policy. At times, providers interpret policy differently and thereby result in different processes. We have experience of negotiating the differences among providers to ensure effective and compliant Human Services solutions.

Customer Focus

We understand the provider organizations require a white glove, high touch service, and have become experts in providing this service.

Competing Provider Needs

We proactively facilitate governance sessions to manage the backlog demands of the providers. This includes new federal and state government interface modifications, and Human Services features and functionality.

Change Management

We have cultivated strong relationships with the provider organizations that uniquely position us to improve their level of engagement and adoption of new features. They trust us to deliver what they need and maintain a compliant solution.

Data Readiness and Analysis

Accurate data readiness and analysis is critical to gaining the confidence of the provider administrators and users. We have experience in cleaning and converting data from multiple provider systems and providing accurate analysis to support provider reporting requirements and decision making.

Training

Training specialized users is crucial for the successful adoption of a new system or new features. We have developed scenario-based learning and delivered training for new workers. Our team can support both on-site and virtual sessions for effective delivery.

Various Provider IT Departments

The provider IT departments vary from sophisticated and self- aware to those providers needing assistance. Info-Matrix learned to navigate these challenges when deploying Human Services solutions.

Various Provider Organization Sizes

We have managed some of the largest provider organizations and some of the smallest organizations. Our Human Services solutions accommodate the complexities and needs of big and small organizations.

Ready to see what the power of information can do for you?

Contact our team today and our professionals will get back to you shortly!