Info-Matrix has leveraged a customer-centric delivery model that is tailored specifically to meet the needs of our clients. We strive to thoroughly understand your business and we are dedicated to being your trusted advisor and technology partner. Our integrated practices allow us to work cross-functionally to provide creative, unique and effective solutions.

From government agencies to commercial businesses, we understand that each customer is unique, having different needs, priorities and expectations. From our experience, we have learned that true partnership makes for successful projects. By maintaining industry proficiency and monitoring market trends, we work with our clients to leverage best practices to implement efficient and innovative solutions.

We invest in partnerships with standard governing bodies such as the International Institute of Business Analysis (IIBA), the Information Technology Infrastructure Library (ITIL) and the Project Management Institute (PMI) to provide our consultants with the insights they need to continue their professional development. Our internal training programs are aligned with relevant certifications to create growth and progressive career paths for our teams.

Our local development center employs a hybrid-Agile framework for both support and development. We also incorporate business analysis services into all of our business systems engagements to confirm business requirements and ensure that end results achieve business goals. Our business analysts use a ‘value-driven’ approach rather than ‘task-based’ analysis to define needs, create user stories and implement solutions. Our focus on Business Agility allows our teams to rapidly respond to a changing environment and meet customer needs by providing fast feedback and a short decision cycle.

Our core values of professionalism, corporate empathy, and inclusion and diversity are the foundation of everything we do. Through an unrelenting pursuit of customer delight, we are committed to creating a positive experience and exceeding expectations.

To provide our customers with exceptional delivery of services, we are driven by our commitments to our customers.

Partnership

True partnership is at the forefront of every project we manage.  We define our partnerships as mutually beneficial relationships built on trust and a commitment to each other’s success.  We make it a priority to get to know you and your business; and that means understanding more than specific project goals.  We want to know what motivates these initiatives and what are the expected critical outcomes.  We apply a deeper level of understanding by leveraging your information to help you make the most of your data.  Our customer-centric approach confirms our dedication to consistently exceeding expectations.

Quality

While it goes without saying, we know that there is no substitute for superior quality and exceptional performance.  Our approach to delivery is not just about checklists and reviews; it allows for best practices and common standards to be applied to every deliverable we present.  Our consultants are knowledgeable and professional, and they apply their expertise to all of our client work.  Supported by mature, cross-functional practices, our people are industry leaders who work together to solve business problems and offer innovative and customizable solutions.

Unparalleled Customer Experience

When it comes to selecting a consulting partner, we know you have a choice.  And with so many options and similar services, we believe that it all comes down to the experience.  Projects of all scopes and sizes require collaboration and team work.  Throughout the many milestones and iterations of a project, we pledge to be attentive, responsive, empathetic and understanding.  Our goal is to be your trusted advisor who delivers innovative solutions that achieve your critical outcomes.  Our personal approach to delivery helps you uncover the power of your information through a dedication to customer delight.