Info-Matrix has leveraged a customer-centric delivery model that is tailored specifically to meet the needs of our clients. We strive to thoroughly understand your business and we are dedicated to being your trusted advisor and technology partner. Our integrated practices allow us to work cross-functionally to provide creative, unique and effective solutions.
From government agencies to commercial businesses, we understand that each customer is unique, having different needs, priorities and expectations. From our experience, we have learned that true partnership makes for successful projects. By maintaining industry proficiency and monitoring market trends, we work with our clients to leverage best practices to implement efficient and innovative solutions.
We invest in partnerships with standard governing bodies such as the International Institute of Business Analysis (IIBA), the Information Technology Infrastructure Library (ITIL) and the Project Management Institute (PMI) to provide our consultants with the insights they need to continue their professional development. Our internal training programs are aligned with relevant certifications to create growth and progressive career paths for our teams.
Our local development center employs a hybrid-Agile framework for both support and development. We also incorporate business analysis services into all of our business systems engagements to confirm business requirements and ensure that end results achieve business goals. Our business analysts use a ‘value-driven’ approach rather than ‘task-based’ analysis to define needs, create user stories and implement solutions. Our focus on Business Agility allows our teams to rapidly respond to a changing environment and meet customer needs by providing fast feedback and a short decision cycle.
Our core values of professionalism, corporate empathy, and inclusion and diversity are the foundation of everything we do. Through an unrelenting pursuit of customer delight, we are committed to creating a positive experience and exceeding expectations.
To provide our customers with exceptional delivery of services, we are driven by our commitments to our customers.