Governments throughout the world have implemented stay-at-home policies to reduce contact among people in hopes of limiting the spread of COVID-19. These unprecedented moves have disrupted normal business and uncovered weaknesses in business operations including the technology solutions that support them.
Despite its setbacks, this pandemic occurred during a time when there was already a growing trend toward virtual transactions. Many of us have been able to quickly embrace existing telework solutions and cloud services that have allowed us to adapt to extended work-from-home requirements.
Soon, we will start to return to “normal,” but the impacts of this emergency will endure. Some business functions will return to the prior state quickly, but others will continue to be challenged by the gradual easing of restrictions. Even after this crisis subsides, we will be forced to acknowledge the reality that another pandemic or similar disruption could happen again.